Return Policy

Return Policy

Effective Date: 20th July, 2026


At 9jasolartech.com, we are committed to providing quality solar and electrical products. If you need to return a product, please review our Return Policy below.

1. Return Eligibility

You may request a return if:

  1. The product is damaged upon delivery.
  2. You received the wrong product.
  3. The product has a manufacturing defect.
  4. The item is incomplete or missing parts.

Return requests must be made within 72 hours of receiving your order.

2. Return Conditions

To be eligible for a return, the product must:

  1. Be unused and in its original condition.
  2. Be returned in its original packaging with all accessories, manuals, and documentation.
  3. Be accompanied by the original receipt or proof of purchase.

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned unless they are defective or supplied in error:

  1. Products that have been installed, used, or modified.
  2. Products damaged due to misuse, negligence, or improper installation.
  3. Custom-made or special-order items.
  4. Clearance or final sale products.
  5. Consumable items that have been opened or used.

4. Return Process

To initiate a return:

  1. Contact our Customer Support team within 48 hours of delivery.
  2. Provide your order number, proof of purchase, and a brief description of the issue.
  3. Where applicable, attach clear photographs or videos showing the product and the defect or damage.
  4. Wait for return authorization before sending the product back.

Unauthorized returns may not be accepted.

5. Inspection

All returned products will be inspected upon receipt. If the return is approved, we will offer one of the following:

  1. A replacement of the same product (subject to availability).
  2. A replacement with a similar product of equal value.
  3. A refund in accordance with our Refund Policy.

6. Return Shipping

  1. If the return is due to our error (wrong item supplied, defective, or damaged product), 9jasolartech.com will bear the reasonable return shipping cost.
  2. If the return is for any other approved reason, the customer is responsible for the return shipping charges.

7. Exchanges

We are happy to exchange eligible products where stock is available. If the requested replacement is unavailable, we may offer an alternative product or a refund.

8. Contact Us

For all return requests or enquiries, please contact:

9jasolartech.com

Email: support@9jasolartech.com

Phone: +234 XXX XXX XXXX

Website: www.9jasolartech.com