Refund Policy

Refund Policy

Effective Date: 20th July, 2026


At 9jasolartech.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Returns

You may request a return or replacement if:

  1. The product delivered is damaged or defective.
  2. You received the wrong product.
  3. The product has a manufacturer defect.
  4. The item is incomplete or missing essential parts.

To qualify, you must notify us within 48 hours of receiving your order.

2. Conditions for Returns

Returned products must:

  1. Be unused and in their original condition.
  2. Be in the original packaging with all accessories, manuals, and documentation.
  3. Be accompanied by proof of purchase (receipt or order confirmation).

Products returned without prior approval may not be accepted.

3. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective:

  1. Products damaged due to misuse, negligence, or improper installation.
  2. Items altered or repaired by unauthorized persons.
  3. Custom-made or special-order products.
  4. Clearance or final sale items.
  5. Products returned after the specified return period.

4. Refund Process

Once we receive and inspect the returned product:

  1. You will be notified of the outcome of your request.
  2. If approved, your refund will be processed within 7–14 business days using the original payment method where possible.
  3. If the original payment method is unavailable, we may offer a bank transfer or store credit.

Shipping and delivery charges are generally non-refundable, except where the return is due to our error or a defective product.

5. Exchanges

Where available, we may replace defective, damaged, or incorrectly supplied products with the same or an equivalent item.

6. Order Cancellation

  1. Orders may be cancelled before they are processed or dispatched.
  2. Once an order has been shipped, it cannot be cancelled and must follow the return process.

7. Warranty Claims

Products covered by a manufacturer's warranty will be handled in accordance with the manufacturer's warranty terms. Our team will assist customers in facilitating valid warranty claims where applicable.

8. Return Shipping

  1. If the return is due to our error (wrong item supplied or defective product), 9jasolartech.com will bear the reasonable return shipping cost.
  2. For all other approved returns, the customer is responsible for the return shipping costs.

9. Contact Us

To request a return or refund, please contact us before sending any product back.

9jasolartech.com

Email: support@9jasolartech.com

Phone: +234 XXX XXX XXXX

Website: www.9jasolartech.com