Cancellation Policy

Cancellation Policy

Effective Date: 20th July, 2026


At 9jasolartech.com, we strive to process and deliver orders promptly. Please review our Cancellation Policy below.

1. Order Cancellation by Customer

Customers may cancel an order before it has been processed or dispatched.

To request a cancellation, please contact our Customer Support team immediately with your order number.

If your cancellation request is received before processing begins, you will receive a full refund.

2. Orders Already Processed or Shipped

Once an order has been processed, packed, or handed over to the delivery partner, it cannot be cancelled.

If you no longer require the product after it has been delivered, you may request a return in accordance with our Return Policy and Refund Policy.

3. Special Orders

Orders for custom-made, special-order, or non-stock items cannot be cancelled once procurement or production has commenced.

4. Cancellation by 9jasolartech.com

We reserve the right to cancel an order under the following circumstances:

  1. The product is out of stock or unavailable.
  2. Payment could not be verified or was unsuccessful.
  3. Incorrect pricing or product information was displayed due to a system error.
  4. The order is suspected to be fraudulent or violates our Terms and Conditions.
  5. Delivery cannot be completed due to incorrect customer information.

Where an order is cancelled by us after payment has been received, a full refund will be processed to the original payment method or via an agreed alternative method.

5. Refunds for Cancelled Orders

Approved refunds for cancelled orders will be processed within 7–14 business days, depending on the payment method and financial institution.

6. How to Cancel an Order

To request an order cancellation, please contact us as soon as possible using the details below:

9jasolartech.com

Email: support@9jasolartech.com

Phone: +234 XXX XXX XXXX

Website: www.9jasolartech.com

Please include:

  1. Your order number
  2. Full name
  3. Contact phone number
  4. Reason for cancellation

7. Policy Updates

We may revise this Cancellation Policy from time to time. Any updates will be published on this page with the revised effective date.

By placing an order on 9jasolartech.com, you acknowledge that you have read and agreed to this Cancellation Policy.